The services of Universnatur GmbH are provided exclusively on the basis of the following General Terms and Conditions in the version valid at the time of the order.
Our AGBs apply exclusively. Any terms and conditions of the customer that deviate from our GTC shall not be valid unless we expressly agree to them.
The contract is concluded exclusively in the following language: German.
§ 2 Conclusion of contract
With the presentation and advertising of articles in our online shops, in catalogues or other advertising material, we do not make a binding offer to sell certain articles. A contract is only concluded when we accept your order by a declaration of acceptance or by delivering the ordered articles. For the time commitment to your order the legal regulation (§ 147 paragraph 2 BGB) applies.
You can order articles in our online shops (by clicking the button "buy"), by phone, fax, e-mail or in writing by mail. If you have ordered via our online shop or by e-mail, we will immediately confirm receipt of your order by e-mail. Such confirmation does not constitute a binding acceptance of the order.
Orders are only accepted from a minimum order value. You will find the minimum order value in our catalogues and in our online shops.
§ 3 Prices, postage and shipping costs, offsetting
All prices quoted in our online shop, in catalogues or on other advertising material are gross prices including the statutory value added tax plus any postage and shipping costs incurred.
The postage and shipping costs for deliveries within Germany, Austria and the Netherlands are stated in our price information in the catalogue and in our online shops. Postage and shipping costs for deliveries to other countries are available on request.
The payment modalities are regulated country specific in the following consumer information.
We only supply customers with residence or business location outside Germany against prepayment.
You are not entitled to offset against our claims unless your counterclaims have been legally established or are undisputed. This limitation of the right to set-off does not apply to set-off against claims of ours which originate from the same contract as the set-off claim and which are in a reciprocal relationship with the latter (as, for example, in the case of set-off against a claim for damages due to defective or late delivery against the purchase price claim for this delivery).
§ 4 Advertising vouchers
Within the framework of various campaigns, promotional vouchers are issued.
Advertising vouchers are generally tied to a period of time and a minimum purchase value of non-price-bound articles. The minimum purchase value is the order value of the non-price-bound articles after deduction of the advertising voucher, all returns and non-deliverable articles. Postage and shipping costs are not included in the minimum purchase value.
If the minimum purchase value is not reached, there is no claim to the advertising voucher. A previously redeemed promotional voucher loses its validity retrospectively, if, for example, the minimum purchase value is subsequently undercut due to a return.
Even if the promotional voucher loses its validity, the sales contract remains valid. Any claim arising subsequently due to the expiry of the promotional voucher must be refunded within 14 days.
Advertising vouchers can only be redeemed directly with the order. A subsequent redemption is not possible.
Advertising vouchers are a voluntary service and can only be redeemed once per campaign period and household.
Promotional vouchers are not paid out. It is not possible to redeem the promotional voucher for a gift voucher.
Promotional vouchers cannot be combined with other discount/voucher promotions.
§ 5 Delivery
The delivery period shall be between three (3) working days from the date of conclusion of the contract, unless otherwise agreed.
The delivered items remain our property until the purchase price has been paid in full.
If we are unable to deliver an ordered article after the conclusion of a purchase contract with you or cannot deliver it in time, although we have concluded a corresponding purchase contract with a supplier before the conclusion of the contract, we are entitled to release ourselves from the delivery obligation. In this case, we are obliged to inform you immediately about the unavailability of the article and to reimburse you without delay for any counter-performance rendered.
§ 6 Right of revocation
If you are a consumer (i.e. a natural person who places the order for a purpose that is predominantly neither commercial nor self-employed), you have a right of withdrawal in accordance with the statutory provisions.
Deviating from the legal regulation, we grant you a one month right of withdrawal instead of a 14 day right of withdrawal. The regulations of this right of revocation can be found in the following revocation instruction.
(1) Right of withdrawal
You have the right to revoke this contract within one month without giving reasons.
The revocation period is one month from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must give us,
Universnatur GmbH, Rankinestraße 4, 86899 Landsberg am Lech
Universnatur GmbH, waldorfshop, Rankinestraße 4, 86899 Landsberg am lech
Phone: +49 8191 9369 300
inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
(2) Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
Goods that cannot be sent by parcel post will be collected from you.
Goods that can be sent by parcel post must be returned or handed over to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is deemed to have been met if you send the goods that can be sent by parcel post before the end of the fourteen-day period.
We shall bear the costs of returning the goods to the delivery areas specified under §1 (3). For all other countries the buyer bears the costs of the return shipment.
You shall only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
- End of the cancellation policy -
Note on legal exceptions to the right of withdrawal:
According to the statutory provisions, you are not entitled to the right of revocation, inter alia, in the case of distance contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g para. 2 No. 1 BGB), for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly (§ 312g para. 2 No. 2 BGB), for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (§ 312g Abs. 2 Nr. 3 BGB), for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery (§ 312g Abs. 2 Nr. 6 BGB), for the delivery of newspapers, journals or magazines with the exception of subscription contracts (§ 312g Abs. 2 Nr. 7 BGB).
§ 7 Material defects and defects of title
In the event of any material defects or defects of title of delivered articles, you are entitled to all rights existing according to the statutory provisions without restriction, but with the proviso that the limitations and exclusions provided for in § 8 apply to claims for damages or compensation for futile expenditure.
Any seller's warranties given by us for certain articles or manufacturer's warranties granted by the manufacturers of certain articles shall be in addition to claims for material defects or defects of title within the meaning of para. 1. Details of the scope of such warranties are set out in the warranty conditions enclosed with the respective articles delivered.
§ 8 Liability
We are liable to you in all cases of contractual and non-contractual liability for damages or compensation for futile expenditure in the event of intent and gross negligence in accordance with the statutory provisions. In other cases we shall be liable - unless otherwise provided for in paragraph 2 - only in the event of a breach of a contractual obligation, the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which you as the customer may regularly rely (so-called cardinal obligation), and this shall be limited to compensation for foreseeable and typical damage. In all other cases our liability is excluded subject to the provision in paragraph 2.
Our liability for damages resulting from injury to life, body or health, for seller's warranties assumed and under the Product Liability Act shall remain unaffected by the above limitations and exclusions of liability.
The above limitations and exclusions of liability also apply in favour of our legal representatives, employees and vicarious agents.
The aforementioned liability regulations also apply in cases in which you are entitled to compensation for damages or reimbursement of futile expenses due to material defects or defects of title of delivered items in accordance with the statutory provisions.
§ 9 Applicable law and place of jurisdiction
The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1.
If you are a merchant and have your registered office in Germany at the time of the order, the exclusive place of jurisdiction shall be Freiburg im Breisgau; however, we may also bring an action before any other locally competent court. In all other respects, the applicable statutory provisions shall apply to local and international jurisdiction.
Complaints and disputes (VSBG)
The EU Commission provides an Internet platform for out-of-court dispute resolution, which can be accessed via the following link: http://ec.europa.eu/consumers/odr/. Consumers have the possibility to settle disputes in connection with their online order there.
In principle, we are prepared to participate in free, out-of-court conciliation proceedings before the recognised consumer conciliation body "Der Online-Schlichter, Bahnhofsplatz 3, 77694 Kehl, Germany, "www.online-schlichter.de".
If no agreement is reached there, the customer may take legal action.