Cancellation rights | Waldorfshop

Cancellation rights


Consumer information

  1. The prices stated in the online shop apply. These are gross prices including the legal value added tax.
     
  2. The postage and shipping costs for parcel deliveries in Germany are EUR 4.95. For deliveries of items with the following logo, there is an additional shipping surcharge of EUR 19.95 in Germany. These articles are delivered by a forwarding agency behind the first lockable door of your delivery address. For deliveries of items with the following logo, an additional shipping surcharge of EUR 29.95 will be charged in Germany. These articles will be delivered by a forwarding agency with a 2-man team to the desired place of installation in your home, unpacked and the packaging taken away again and disposed of professionally. The postage and shipping costs for deliveries of goods that can be sent by parcel post to other EU countries are EUR 9.95, the postage and shipping costs for goods that cannot be sent by parcel post (distance items, bulky goods, shipping items, , ) to other EU countries are based on the actual costs, which we will be happy to inform you of on request. The postage and shipping costs for deliveries outside the EU are based on the actual costs incurred, which we will also be happy to inform you of on request.
    The minimum order value for your delivery within Germany is € 30,- after possible discounts.
    In the case of cash on delivery payment, the purchase price and the postage and shipping costs plus a cash on delivery fee in the amount determined by the postal service will be collected by the deliverer. The delivery period is between three (3) and five (5) working days from the date of conclusion of the contract, unless otherwise agreed. The delivery times for certain product groups, especially furniture or plants, may differ from our usual delivery times. Information about delivery times can be obtained from our customer service.
  3. You can - provided a positive credit check - pay according to your choice
     
    a) by bank transfer to our account within two weeks after receipt of our invoice and delivery (payment on account)
     
    b) by advance payment by transfer to our account within two weeks after receipt of our invoice;
     
    c) by issuing a SEPA direct debit mandate. The amount will be debited two weeks after delivery. A SEPA Direct Debit Mandate issued shall also apply to further orders until revoked;
     
    d) cash on delivery by payment to the deliverer delivering the goods, whereby in addition to the purchase price and any shipping costs, a cash on delivery fee in the amount determined by the postal service provider must be paid;
     
    We reserve the right to deliver only against payment in advance or cash on delivery for first-time orders or if you do not wish a credit check to be carried out or if there are justified indications of a risk of non-payment or in other justified individual cases.
    We deliver to customers with residence or business location outside Germany, Switzerland, Austria or the Netherlands only against prepayment.
  4. Battery & battery return : The logo indicates batteries containing harmful substances. The additives "Cd", "Hg" or "Pb" mark the contained pollutants cadmium, mercury or lead. Batteries (and rechargeable batteries) are hazardous waste, therefore you are legally obliged to return them in used condition or to dispose of them in another professional way. For this purpose, you can return the batteries (and rechargeable batteries) to us free of charge, for example. Please decide for yourself whether returning them to a local collection point is not the more ecological solution.
  5. Old devices : If the device can no longer be used, every user is legally obliged to hand in old devices separately from household waste, e.g. at a collection point in his community / city district. This ensures that the old devices are recycled properly and negative effects on the environment are avoided.
  6. The use of image and text material from all publications requires the written consent of Universnatur GmbH.
  7. The respective authors and, if applicable, publishers are responsible for opinions and statements in the books and publications offered. The books and publications do not necessarily reflect our opinion. Please note that we do not offer any medicinal products within the meaning of the German Medicines Act (Arzneimittelgesetz) and that our catalogue offer does not promise any scientifically proven medicinal effect of certain articles. Product descriptions of internally or externally applicable articles are only to be understood as instructions for use in the traditionally handed down sense. If necessary, seek medical or therapeutic treatment for physical or psychological complaints.