Cancellation rights | Waldorfshop

Cancellation rights


Right of withdrawal

 

Cancellation policy
Consumers have a fortnightly right of withdrawal.
 
Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons.
 
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
 
In order to exercise your right of withdrawal, you must give us,
 

Universnatur GmbH, Rankinestraße 4, 86899 Landsberg am Lech

Cancellation policy:
Universnatur GmbH, waldorfshop, Rankinestraße 4, 86899 Landsberg am lech
Phone: +49 8191 9369 300
e-mail: kundenservice@waldorfshop.eu kundenservice@waldorfshop.eu

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form, which is not mandatory.
 
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
 
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
 
We shall bear the costs of the return shipment exclusively in Germany. For all other countries the buyer bears the costs of the return shipment.
 
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you inform us of the revocation of this contract. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.