How to order from Waldorfshop

1. Shopping

There are two ways to select your products:

1. In the online shop: First, add the products you would like to order to your basket, just as you would when shopping in a store. Use the “Add to basket” button. You can always keep track of the total value of your shopping: your basket is shown at the top right as you browse.
2. Using the order form: You can enter the products you would like to order directly on the order form. Once all your chosen products are in your basket, you can proceed to checkout.

2. Placing your order

You now have two options for continuing:

1. If you are a new customer: We will need your billing and delivery addresses, your email address and your preferred payment method.
2. If you already have a customer account: You can continue your order by entering your email address and password.

You can now submit your order. We will confirm receipt of your order by email.

We store your orders after the contract has been concluded. If you lose your order documents, please contact us by email, fax or telephone. We will be happy to send you a copy of your order details.

3. Creating your “My Waldorfshop” account

Make ordering even easier and quicker — create your personal account now!

You will no longer need to fill in your billing and delivery addresses each time, so you can proceed straight to ordering after you finish shopping. The next time you order, simply enter your email address and password, and your personal details will appear automatically.

If you wish, you can also receive our newsletter to stay up to date with trends, bargains and special offers.

4. Delivery times

Where can I find the delivery time?

Availability and delivery times are shown on the product detail pages. You can find further information about delivery times on our Delivery service page (in German) or, for partial deliveries, on the invoice included with your shipment. If your delivery is delayed, we will inform you as soon as possible by email or post.

5. Order information in your customer account

What information can you view in your customer account?

You can access your customer account by logging in. Once you are logged in, select “My orders” to see an overview of all your online orders. To see more details about a particular order, select “View”.

If you have any further questions, we will be happy to help.

Contact us